Run every client's HR from one inbox
FractnHR is the request, time, and retainer system for firms that serve many employers at once. Requests come in, route themselves, and get billed to the right retainer — confidential complaints included.
Multi-tenant isolation · Immutable audit trail · CCPA & EEOC-ready
Every client, one triaged queue
Stop hopping between inboxes and spreadsheets. Every employer's requests land in one list — sorted by a priority and SLA computed from the client's tier and the request's category, and assigned to the right consultant the moment they arrive.
- Priority and SLA set on intake — premium research in 4 hours, urgent matters in 2.
- Master–detail view: the list, the conversation, and a billing rail side by side.
- Confidential flags that only the right people can see.
Requests that route themselves
The category picks the department, the priority, the SLA, and the specialist — before anyone reads a word. A harassment report jumps to urgent and lands with a senior consultant inside two hours; a benefits question waits its turn.
- Thirteen categories mapped to departments and response times.
- Auto-assignment with a fallback chain, so nothing sits unowned.
- A live routing preview as the client types.
Bill as you work, never blow the cap
Start a timer on the ticket you're working; it logs against the retainer at the rate that was in force when you started. As a client nears their cap, the system asks for overage approval instead of quietly running it up.
- One-click timers with rate snapshots per entry.
- Retainer gauges and rollover, per client.
- Overage approval before the cap is crossed.
Confidential means confidential
An employee can file a complaint hidden from their own company's admin. Postgres row-level security enforces it at the database, not just the interface. When a firm admin genuinely needs access, they leave a written justification and that access is written to an immutable trail — and the employee is never notified.
Employees can route a report past their own manager and company admin alike.
Row-level security on every query — not a UI check that a bug can bypass.
Firm-admin access requires a written reason before the record opens.
Every confidential access is logged immutably, for legal discovery.
Sensitive fields encrypted; isolation tested as a standing gate.
From firm admin to employee — each sees exactly what they're allowed to.
A portal your clients actually use
Clients file requests, follow status, and watch their own retainer burn down — without a phone call. Your team never has to leave the dashboard to keep them in the loop.
- Self-service intake, with the same auto-routing behind it.
- Status and retainer usage at a glance.
- Their assigned consultant, one click away.
See the whole firm at a glance
Open requests, retainer health across every client, revenue, and workload — in one view, scoped to exactly what your role is allowed to see.
- KPIs and retainer health across the book of business.
- Workload and revenue, without exporting a spreadsheet.
- Per-role access, from firm admin down to a single employee.
Three steps, from request to billed
In the portal, with category and confidentiality built into the form.
Priority, SLA, department, and the right consultant — all set on arrival.
Billed to the right retainer and logged to the record as you work.
Stop juggling clients in your inbox
Create your firm's workspace in minutes, or book a live demo and we'll walk you through it.